Overview
Customer engagement is the key to building lasting relationships and growing your business through our platform. Active engagement with reviews, messages, and customer inquiries demonstrates professionalism and helps build trust with potential customers.
Pro Tips
- Set up notifications to respond quickly to new reviews and messages
- Train staff on professional online communication standards
- Use customer feedback to identify and address common issues
- Create templates for common responses while maintaining personalisation
- Monitor competitor responses to learn effective communication strategies
Best Practices
- Respond to reviews within 24-48 hours when possible
- Thank customers for positive feedback and address concerns in negative reviews
- Use a professional but friendly tone in all communications
- Provide specific solutions when addressing customer complaints
- Follow up with customers who had negative experiences to show improvement
- Encourage satisfied customers to leave reviews